T-Mobile (tmus)) It is quietly inched to the controversial changes that make customers suspicious.
Last year, T-Mobile increased the price of its old phone plans (one, Magenta, Simple Choice, and Go5g 55) by $2 or $5 per line. Then, earlier last month, they issued price increases for several legacy plans, increasing the monthly price by $5.
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T-Mobile unexpectedly introduced the experience of the next plan of the GO5G Plus, an essentially upgraded version or GO5G with a 5-year price guarantee. However, customers have flagged that the price of the new plan does not include taxes or fees.
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Acquired last week by a T-Mobile employee reddit It alleges that the telephone company has stopped offering a committee of customer representatives to activate the old telephone plans.
They too I insisted T-Mobile instructs store clerks to encourage customers to join the new phone plan, leaving plans that have taxes and fees included in the price.
In response, T-Mobile Confirmed The GO5G plan has quietly made an important move to highlight this statement, becoming available to new customers for a limited period of time.
T-Mobile quietly makes big updates to its website
T-Mobile has removed the GO5G plan from its list of plans on its website. New Report From the phone setting. The plan was listed on the website until at least April 29th. If a customer wants to sign up for a GO5G plan, the website will now instruct you to call or chat with customer service.
Some T-Mobile customers are worried about switching to T-Mobile’s new phone plan. This is not only does not include taxes or fees in the price; I was worried Current discounts and promotions are not transferred to new phone plans.
A T-Mobile customer recently went to Reddit and claimed that this would be a risk if customer service abandoned their old phone plans.
Related: T-Mobile CEOs have strict warnings to their customers
“I was thinking about changing my plan from one to go5g plus or having more experience,” a T-Mobile customer wrote. Reddit Post. “T-force was great (as usual) and said that two of my promotions might not be moved into a new plan and that if I went into a new plan, I wouldn’t be able to go back.”
In response to the post, some Reddit users claimed that T-Mobile’s customer service gave the same warning.
The move that T-Mobile ultimately discontinued its GO5G plan and pushed customers into new products offered a free line to customers with GO5G Plus and GO5G next plans after running the promotion in March.
T-Mobile recently saw an increase in profits
As T-Mobile guides us into a new era of phone plans, it faces record consumer demand despite recent price increases.
In its first quarter revenue report of 2025, T-Mobile revealed that it had added 1.3 million postpaid customers in the quarter.
T-Mobile welcomed 495,000 new postpaid phone customers and 424,000 new high-speed internet customers, generating $3 billion in net profit, 24% higher than its net profit it acquired in the same quarter in 2024.
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“A record number of customers chose Uncarrier in the first quarter. We increased our total year-on-year value, leading the high-speed internet business with net customer additions for the 13th consecutive quarter.”
He also said in a recent revenue call that customers are accepting the latest price hikes for older phone plans companies.
“What we’re doing now is really completing a project we started last year to get a long, outdated plan,” Siebert said. “This kind of first price rise in price in over 10 years. And I think our customers are embracing that a lot, especially since they take the time to explain what’s behind it, I think they understand. ”
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